Shipping policy

This policy explains how we deliver orders placed with Bundu.

Where we deliver

We deliver anywhere in South Africa using Aramex. We do not currently deliver outside South Africa. Please give us a full street address, as couriers may not be able to deliver to PO boxes.

Delivery costs

[Delivery costs are calculated at checkout before you pay.] You will always see the delivery cost before you confirm your order.

Processing and delivery times

Orders are processed within [X] business days. After dispatch, delivery usually takes [X to Y] business days to major centres and may take longer to remote areas. These are estimates, not guarantees.

Tracking

When your order is dispatched we send you an email with a tracking number so you can follow it. If you have not heard from us within [X] business days of ordering, please contact us.

Receiving your parcel

Please make sure someone is available to receive the parcel and that your phone number is correct, as the courier may call you. If a delivery fails, the courier will normally try again or contact you. If a parcel is returned to us because of a wrong address or because it was not collected, we may ask you to cover the cost of sending it again.

Damaged or missing parcels

Please check your parcel when it arrives. If it is damaged, or something is missing, take photos and contact us within 48 hours so that we can sort it out with the courier and with you. Our Refund policy explains your rights.

Delays

Delivery can be affected by things outside our control, such as courier delays, public holidays, bad weather and load shedding. We will help you if your order is late.

Ownership and risk

The goods become yours once we have received full payment, and the risk passes to you when the parcel is delivered to the address you gave us.

Contact

Email [SUPPORT EMAIL] or WhatsApp [WHATSAPP NUMBER].